Freddie's Flowers is hiring a
Customer Service Sales Representative

Summary

Freddie’s Flowers is looking for a motivated and enthusiastic Customer Service Sales Representative to join their team. The representative will provide customer service, promote products and services, process orders, manage complaints, build relationships, collaborate with other departments, and call potential customers to persuade them to use Freddie's Flowers. The role offers commission without cap, guaranteed London Living Wage, flexible working hours, and the opportunity to work from home.

Requirements

• Prior experience in a customer service or sales role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle challenging situations
• Strong problem-solving and decision-making skills
• Attention to detail and accuracy
• Self-motivated and target-oriented
• Ability to work as part of a team

Responsibilities

• Providing product information and promoting Freddie’s Flowers products and services
• Processing customer orders accurately and efficiently
• Managing and resolving customer concerns and complaints
• Building and maintaining strong customer relationships
• Providing feedback on customer trends and issues to the management team
• Collaborating with other departments to ensure customer satisfaction
• Calling people that have shown an interest in Freddie’s Flowers or people that have used us before
• Explain to them who we are and what we do or how we’ve changed

Preferred Qualifications

• Experience in the floral industry
• Experience in Sales
• Knowledge of Zendesk or similar customer service platforms

Benefits

• Health and wellbeing sessions with The Mind Clinic
• Team socials and events
• Weekly lunch
• An abundance of organic snacks
• 50% of Flowers for you
• X2 25% off codes for your Friends & Family