Floral Image is hiring a
Customer Service Representative

Summary

Join Floral Image North America as a highly motivated and positive Sales Representative to support the wider sales effort through selling, retaining, and expanding our customer base. As a Customer Service Representative (CSR), you will be responsible for building and maintaining strong relationships with existing customers, identifying new business opportunities, and implementing effective sales techniques to acquire new customers.

Requirements

• Self- starter with a positive attitude and friendly demeanor
• Excellent communication and interpersonal skills to build customer rapport and establish long-term relationships
• Ability to effectively present and demonstrate products to potential customers
• Strong negotiation and persuasion skills to close sales and secure long-term agreements
• Self-motivated and target-oriented, able to work both independently and in a team environment
• Excellent time management skills
• Minimum High School/GED Degree
• Prior Sales and/or Customer Service experience preferred
• Valid driver’s license with clean driving record required

Responsibilities

• Build and maintain strong relationships with existing customers, serving as their primary point of contact for all inquiries, orders, and support
• Understand customers' needs and provide personalized recommendations to enhance their experience and maximize satisfaction
• Conduct regular check-ins with customers to assess their satisfaction level and promptly address any concerns or issues
• Identify new business opportunities and implement effective sales techniques to acquire new customers
• Utilize various channels, market research, including cold calling, networking, referrals, and online platforms, to generate leads and convert them into sales
• Conduct product presentations and demonstrations to showcase the benefits and features of our lifelike flower arrangements
• Work with TSM to negotiate pricing, agreements, and terms of sale to maximize profitability while ensuring customer satisfaction
• Identify opportunities for business expansion within your assigned territory and develop ideas with TSM
• Conduct market research to stay updated on industry trends, competitive landscape, and customer preferences
• Attend companywide trainings, offsites, trade shows, and conferences to expand your professional network and promote Floral Image North America's offerings