Remote Customer Service- Solar Lead Generator

Summary

The job is for a Customer Service Representative in a solar energy company based in the Philippines. The role involves generating leads, qualifying them, setting appointments, and providing excellent customer service. The employee will work closely with the sales and marketing teams to ensure a seamless lead-to-sale process. Benefits include medical, dental, and life insurance from day 1, paid vacation and sick leave, competitive salary package, financial assistance program, mandatory government benefits, 13th month pay, complimentary office fitness and wellness facilities, regular company events, work-life balance, and career growth opportunities.

Requirements

• Experience in Customer Service (Voice / Phone Calls)
• Experience in Appointment Setting
• Experience in Sales industry (Solar/ Generator/ Electricity background is a plus)

Responsibilities

• Generate and qualify leads
• Set appointments for the sales team
• Support the sales pipeline
• Help potential customers understand the benefits of solar energy and schedule consultations with our sales experts
• Identify and generate new leads through various channels
• Engage with potential customers to understand their needs and qualify them as viable leads
• Schedule 15-20 qualified appointments per week for the sales team
• Ensure all new leads are contacted daily during the workweek to maximize conversion rates
• Utilize Pipedrive to manage and track leads, ensuring all tasks are actioned within 24 hours during the workweek
• Provide excellent customer service
• Work closely with the sales and marketing teams to ensure a seamless lead-to-sale process and share insights on lead quality and trends

Benefits

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities