Customer Service Specialist

Summary

Join our customer service team at ZigZag, a company creating customer-centric solutions for over 40 global clients. We are seeking passionate customer service professionals with expertise in customer support (phone, email, live chat), problem-solving, client relationship management, sales support, technical assistance, CRM tools, and social media engagement. This is an opportunity to work on high-impact projects and be part of a diverse, innovative team. We offer flexible work arrangements (remote, hybrid, onsite), growth opportunities (training, industry events, career development), and competitive pay and benefits. Join our talent pool and kickstart your career in 2025!

Requirements

Possess expertise in customer service

Responsibilities

• Provide customer support via phone, email, and live chat
• Solve customer problems and resolve issues
• Manage client relationships
• Support sales efforts and upsell products/services
• Provide technical assistance to clients
• Utilize CRM tools and systems
• Engage with clients on social media and online communities

Preferred Qualifications

Experience working with top brands

Benefits

• Remote, hybrid, and onsite work options
• Access to training, industry events, and career development
• Competitive pay and benefits