Sports Support Customer Service Specialist

Summary

Join Sutherland as a Fantasy Sports Enthusiast and provide exceptional customer support and player advice for a leading fantasy sports platform. You will contribute to superior fan experiences daily. This remote position offers a competitive hourly rate of $15.25, along with comprehensive benefits including medical, dental, vision, paid training, PTO, and advancement opportunities. The role requires customer service experience, strong communication skills, and a passion for sports. Sutherland provides all necessary equipment; however, reliable high-speed internet is a must.

Requirements

• High school diploma or GED
• Ability to type 30+ words per minute
• 1+ year of customer service experience
• Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills
• Efficient in website/digital navigation and interaction
• Strong knowledge of and passion for sports
• Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
• Proficient in Microsoft programs
• Internet access speeds of 2 Mbps upload and 10 Mbps download
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates

Responsibilities

• Support an interactive fantasy sports platform
• Provide superior fan experiences

Preferred Qualifications

Faster internet speeds than 2 Mbps upload and 10 Mbps download

Benefits

• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland