Customer Service Specialist

Summary

Join our award-winning company as a Customer Service Specialist and enjoy a hybrid work model with weekly onsite requirements in Urbana, IA. This role offers endless opportunities for growth and development. You will be responsible for providing exceptional customer service, aligning with company values, and collaborating with various teams. The ideal candidate possesses strong customer service skills, relationship-building abilities, and a commitment to continuous improvement. Clickstop provides a supportive environment, competitive compensation, and a comprehensive benefits package, including health insurance, 401k match, PTO, and more.

Requirements

Be authorized to work in the United States

Responsibilities

• Align with Clickstop’s Core Values to drive our culture and business forward
• Provide an industry best customer experience for our e-commerce brands: US Cargo Control, Fasteners Plus, EcoFoil, & Pepper Joe's
• Recognize and identify customer needs and opportunities
• Identify customers' needs and expectations by being a great listener
• Continuously improve our processes
• Work within a highly collaborative team and strategize with our Marketing, Operations, Freight, and Purchasing teams to drive sales and provide exceptional customer service
• Demonstrate our commitment to our brand promise by providing customers what they want, when they need it on their first call
• Complete daily tasks while living out our values and code through self-awareness and integrity
• Openly discuss and relay information with stellar follow-up and execution
• Celebrate what is going well while identifying opportunities for growth

Preferred Qualifications

• Be naturally wired to make things happen and take great care of our customers
• Have the ability to quickly identify customer needs and effectively resolve issues while providing exceptional customer service every step of the way
• Be highly skilled at building strong relationships
• Have awareness of your strengths, those of your team members, and how to use all of them effectively
• Have eagerness to learn new tasks and question existing methods to improve current processes
• Have commitment to completing high quality work
• Be someone who challenges us to become better than we are today
• Have ownership for driving Clickstop forward through alignment with our Core Values

Benefits

• The opportunity to pursue your best self (as an employee, parent, partner, citizen, etc.)
• An entrepreneurial environment where opportunities are endless for those who seek them
• Recognition for personal, team, and company accomplishments
• Professional and personal development opportunities
• Great benefits, a competitive compensation package, and a generous amount of time off
• Health Insurance ($0 Premium Option)
• Dental & Vision Insurance
• 401K Match
• PTO, Paid Holidays, and Volunteer Time Off
• Life and Disability Insurance
• ESOP – After one full year of service and minimum hour requirement is met