Customer Solution Partner

Summary

Join Coupa as a Customer Solution Partner (CSP) and collaborate with Sales to define Coupa's approach and project delivery, focusing on early value. This strategic role involves close partnership collaboration, shaping proposal estimates and plans, and assembling Coupa's contribution to proposals, including scoping, estimating, and costing. The ideal candidate possesses consulting experience, particularly in business spend management (Procurement). You will identify and close new service engagements, participate in sales cycles, design and scope engagements, develop customized service offerings, and provide feedback for continuous improvement. Coupa offers a pioneering technology environment, a collaborative culture, and the opportunity to make a global impact.

Requirements

• Proven experience selling consulting projects, solutions, or managed services for a Software/SaaS firm, with expertise in procurement and accounting processes
• Background in managing services engagements for large, multinational customers, demonstrating success with executive-level prospects and C-level executives
• Credible at all levels, adept at building strong relationships internally with customers and partners
• Structured and rigorous, yet solutions-minded and service-oriented, with a track record of sales overachievement and proficiency in tools like Salesforce, Excel, Word, OpenAir, or similar

Responsibilities

• Identify, qualify, develop, and close new service engagements in collaboration with Account Managers/Sales
• Actively participate in sales cycles, covering all aspects of Coupa services
• Design, estimate, and/or scope engagements, both directly and through partners
• Support the development of customized service offerings to meet client needs
• Provide feedback to the Solution Delivery Team on the suitability of existing packages to customer needs, supporting continuous improvement