Customer Solutions Engineer

Summary

Join dbt Labs as a Customer Solutions Engineer in Japan, providing first-line support to Enterprise customers. You will be crucial in driving dbt Cloud adoption and retention by seamlessly integrating the platform into their organizations. This role involves troubleshooting, resolving customer issues, mentoring team members, and contributing to documentation. You will need 3+ years of experience troubleshooting SaaS applications and advanced skills in areas like dbt or SAML. Excellent communication skills are essential. dbt Labs offers competitive salary, equity stake, unlimited vacation, 401k, excellent healthcare, paid parental leave, and a wellness stipend.

Requirements

• 3+ years of experience troubleshooting SaaS applications, REST APIs, and SAML-based authentication
• Advanced skills at least one of: dbt, SAML, git, Cloud Filesystems, Kubernetes, Cloud databases, Python
• Experience writing code in one of: Python, Javascript, Liquid, Jinja, or LookML
• The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
• Knowledge of network security protocols, particularly in cloud environments
• Exceptional written and verbal communication

Responsibilities

• Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product
• Demonstrate care through the use of empathetic language, positivity, and inclusion
• Engage with customers through tickets, emails, and video conferences, upholding Support SLAs
• Own customer issues from end to end, including troubleshooting, reproducing, and finding resolutions to all manner of customer issues
• Actively coach and mentor other team members
• Gain advanced knowledge in dbt Cloud architecture or administration
• Contribute to documentation with a focus on technical accuracy, clear communication, and scalability
• Take responsibility for your personal professional development, with support from manager

Preferred Qualifications

• Code review experience
• Understanding of Single Sign-On (SSO) protocols and implementations
• Experience with Datadog, LogicMonitor, or similar tools
• Experience in management tools such as like JIRA, Asana, or Trello
• Experience as an Incident Commander, especially in scenarios with high business impact

Benefits

• Competitive Salary
• Equity Stake
• Unlimited vacation (and yes we use it!)
• 401k with a 3% guaranteed contribution
• Excellent healthcare
• Paid Parental Leave
• Wellness stipend
• Home office stipend, and more!