Customer Strategy and Value Lead

Summary

Join Feedzai's Customer Strategy and Value team as a lead, leveraging your management consulting and value selling expertise to drive strategic outcomes and high-growth objectives. You will lead consultative engagements with banks, fintechs, and merchants, shaping account strategies, creating value propositions, and building business cases. The role involves developing and maintaining knowledge assets, collaborating with cross-functional teams, and influencing senior executives. Success in this role means building customer trust, securing buy-in for recommendations, and driving value selling adoption. You'll work in a dynamic environment, tackling new challenges and contributing to Feedzai's market leadership in risk management.

Requirements

• 5+ years of experience in management consulting, value selling or working in internal strategy teams
• 10+ years of working experience
• Excellent communication skills; extensive experience in presenting and influencing Senior Executives
• Extensive experience working in English
• Extensive experience in problem analysis (assess, defining frameworks for evaluation, identifying options,...); You can really create a robust analysis that is clear, sharp and actionable

Responsibilities

• Lead Strategic and Value consultative engagements
• Work with Sales and Account Manager executives in defining account strategies
• Work with the regional General Manager to define priorities and approaches, follow a governance plan and establish an ongoing cadence to discuss results and customer’s feedback
• Work in specific sales opportunities - shape strategic value propositions, create business cases, participate in discovery sessions (with Executives, product managers,...), iterate findings with customer stakeholders and “win” their buy-in
• Own the development and maintenance of specific knowledge assets and tools - e.g. Value frameworks, Capability maturity models - often in collaboration with other teams
• Customer Case study interviews to develop points of view on what our customers are achieving and the impact it is having
• Be part of strategic initiatives related to Feedzai’s Go To Market - e.g. defining regional salesplays, assessing impact of market dynamics in specific offerings, …

Preferred Qualifications

• Having an MBA is highly valued as well as previous experience in Technology and Financial Services
• Also highly valued: Experience working in the payments space or/and fraud in financial services/merchants/ acquirers
• Experience in storytelling, design thinking, customer journeys assessment
• Worked in a SaaS vendor