Cresta is hiring a
Customer Strategy Director

Summary

The job is for a Customer Strategy Director at Cresta, a fast-growing AI company. The role involves partnering with strategic customers to build business cases, execute customer's vision, and achieve fast time to value. The position requires experience in a strategic customer-facing role, understanding of business value creation, change management, and consulting methodologies.

Requirements

• Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment
• Deep understanding of business value creation, change management, and/or consulting methodologies
• General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business
• Has extensive experience in large scale enterprise software implementations and complex use cases
• Experience designing and interpreting Statements of Work to meet Enterprise customer needs
• Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI
• Experience managing and advising on large scale programs with many stakeholders and dependencies
• Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems

Responsibilities

• Partner externally with Cresta’s largest and most strategic customers
• Own building the business case in partnership with our customers, extending throughout the delivery process with Cresta’s Implementation Team
• Partner with our Customer Success Org to execute the customer’s vision and achieve a fast time to value

Benefits

Compensation for this position includes a base salary, bonus, equity, and a variety of benefits