Director Digital Customer Education

Summary

The job description is for an experienced Customer Education leader to join Sonatype's Customer Success team. The role involves leading a team, creating engaging educational content, developing a customer education strategy, driving customer engagement, analyzing data, and collaborating with other teams. The company values diversity and offers perks such as parental leave, diversity and inclusion working groups, and flexible working practices.

Requirements

• Experience in designing, implementing, and scaling a digital-first education program
• Results-oriented approach to driving Expansions, Renewals, and Advocacy
• A growth mindset that embraces the potential of leveraging AI
• Data-driven analysis to problem-solving
• General understanding of the modern SDLC and the tools involved
• Knowledge of current industry trends and continuous curiosity to learn new information
• Exceptional interpersonal, written/verbal communication skills and attention to detail

Responsibilities

• Lead and inspire a team of education professionals
• Lead all aspects of the development of high-quality, engaging educational content across various digital platforms
• Create and implement a comprehensive customer education strategy that leverages data and AI to scale operations and personalize learning experiences
• Drive customer engagement and satisfaction by ensuring customers are aware of and using educational resources effectively
• Analyze data to measure the impact of educational programs and continuously improve them based on feedback and performance metrics
• Work closely with product, marketing, and customer success teams to align educational initiatives with company goals and customer needs

Preferred Qualifications

Bachelor's degree

Benefits

• Parental leave
• Diversity and inclusion working groups
• Flexible working practices