Customer Success Account Manager

Summary

Join Deel and become a Customer Success Account Manager, contributing to Greenhouse's expansion in the APAC region. You will focus on customer retention, growth, product adoption, and optimization, partnering with clients to implement best talent acquisition practices. This individual contributor role reports to the Senior Manager, Enterprise Customer Success and requires a strategic, collaborative, and educational approach to customer engagement. The position involves managing mid-market customers in ANZ, handling renewals and expansion, acting as a hiring coach, and building strong customer relationships. Success in this role demands customer-facing experience and a background in Customer Success, Account Management, or Talent Acquisition. Greenhouse offers a remote-first work environment with shared office spaces and a performance review program with bonus structures.

Requirements

• Customer-facing experience
• Background in Customer Success, Account Management or Talent Acquisition
• By applying for this role, you warrant that you have the right to lawfully work in Australia

Responsibilities

• Manage a book of Mid-market customers in the ANZ region
• Be responsible for renewals and expansion
• Be a hiring coach and strategic partner to our customers
• Establish relationships high and wide throughout our customers organisations
• Communicate critical customer concerns and opportunities internally

Preferred Qualifications

• A strategic hunter - you thrive in a dynamic environment, and clearly see the full picture of an account, always recommending the best solution for both customers and Greenhouse that ultimately drives revenue
• A collaborative teammate – you thrive on working with a team of cross-functional partners (Technical Support, Technical Account Management, Professional Services, Product) through key engagements and customer achievements
• An educator – you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite
• A problem solver - you’re not afraid to test, iterate, and chip in ideas when it comes to solutions; you roll with the punches and can adapt, but are excited to be a part of the fix

Benefits

• We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere
• We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance