Customer Success Administrator

Summary

Join Education Perfect as a Customer Success Administrator to support our ANZ team in managing customer accounts. This temporary role, running from January 27th to April 11th, 2025, involves maintaining customer records, assisting with enrollment, addressing inquiries, and coordinating between departments to enhance customer experience. While ideally based in Dunedin, New Zealand, applications from anywhere in New Zealand are welcome. You will contribute to projects improving customer experience and perform various administrative tasks. The role requires strong organizational, communication, and customer service skills. Education Perfect offers remote and flexible work arrangements, professional development, and a supportive team environment.

Requirements

• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Exceptional communication and interpersonal skills
• Ability to multitask and prioritise workload effectively
• A customer-centric approach with a passion for providing exceptional service
• Team-oriented and collaborative mindset

Responsibilities

• Maintain and update customer records in our platform to ensure data integrity
• Assist with securing class lists and enrolment data for the ANZ Customer Success Team
• Serve as a central point of contact for customer enquiries, requests and issues, escalating complex matters when necessary
• Process invoice amendments and redirect other customer enquiries to Sales, Finance or Support teams as needed
• Liaise with Sales and Customer Support teams to ensure alignment on customer success initiatives
• Contribute to cross-functional projects that aim to improve the overall customer experience
• Perform additional administrative tasks as directed by the CS ANZ Managers

Preferred Qualifications

Knowledge of the education industry or experience with educational software platforms

Benefits

• Remote and flexible working arrangements
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community