Customer Success Manager

Summary

Join Cartwheel's founding Arizona program team and help address the student mental health crisis. As a Customer Success Manager, you will be the primary point of contact for Arizona school districts, ensuring their successful use of Cartwheel's services. You will build relationships with school staff and leadership, aligning Cartwheel's services with statewide goals, and providing strategic guidance. This role involves collaborating with the sales team, clinical lead, and internal teams to optimize program effectiveness and impact. The position is remote, based in the Southwest, offering a competitive salary, equity, and comprehensive benefits. Cartwheel is an early-stage company backed by top investors, committed to a mission-driven culture.

Requirements

• 5+ years of experience as a Customer Success Manager implementing and supporting education, education technology, or school based mental health programs
• 2+ years of experience working in or around Arizona school systems, such as in a school-based clinician, administrator, special education teacher, or adjacent role
• Commitment to serving communities traditionally overlooked in the healthcare setting – uninsured and underinsured families, youth in foster care, English learners, etc
• Passion for our mission to tackle the youth mental health crisis!

Responsibilities

• Build relationships with and deliver an outstanding experience for Arizona school district leadership, school staff, and the families they serve
• Work closely with the Arizona Department of Education to align Cartwheel’s services with statewide goals and initiatives
• Launch and maintain school district partnerships, promote trust in Cartwheel, and gain insight and feedback through regular communication and problem-solving with school and district leadership
• Provide Cartwheel leadership with an ongoing strategic view on districts you own, including strengths, opportunities, and risk areas
• Share feedback on our care model, technology, and operations with the school success leadership and serve as an active thought partner on how to improve our program
• Partner with clinical lead to deliver clinical guidance and coaching to school staff as questions arise (e.g., potential fit of a student referral to Cartwheel, input on how to respond to a student situation in the building, strategic advice on building a Multi-Tiered System of Support)
• Build, promote, and support strong collaboration and positive culture with Cartwheel’s clinical team
• Flexible travel to districts that need targeted support or attention, when necessary

Preferred Qualifications

• Experience collaborating with the Arizona Department of Education
• Experience working with American Indian/Native/Indigenous populations, immigrant populations, rural communities, and/or military families
• Project Management: Excellent project management skills with the ability to coordinate across many stakeholders and prioritize tasks
• Technically Savvy: Fluency in Google Suite (e.g. Sheets, Slides) and proven ability to quickly learn new tools and technology (e.g. Salesforce, Zoom, Cartwheel portal)
• Relationship Builder: Experience with building relationships across diverse stakeholders and influence without authority
• Strong Communicator: Superb written and verbal communication skills
• Entrepreneurial: Desire to work with a small, entrepreneurial team to build a new program
• Organized thinker: Instinctively structures problems into logical components

Benefits

• Competitive cash compensation between $90,000 to $105,000
• Equity ownership stake in the company
• High-quality health insurance with a $0 monthly premium option for employees
• Dental, Vision, and Employer-Sponsored Life Insurance
• 4 weeks of paid PTO (3 weeks any time + 1 week office closure in December)
• Sick Leave + Holidays
• 401K with 2% employer match
• Team-based culture with mission-driven colleagues who will go to bat for you