GetResponse is hiring a
Customer Success Advisor

Summary

The job is for a Customer Success Advisor at GetResponse, a SaaS company offering email marketing software. The role involves handling customer inquiries and issues via chat and email, coordinating solutions with IT and management, onboarding calls with customers, and helping customers build successful businesses. The position requires native Polish speakers with excellent English skills (at least C1 level), online marketing acumen, technical background, fast pace learning ability, superior communication skills, outgoing personality, and speed-typing skill.

Requirements

• Speak native Polish
• Excellent English language skills (at least C1 level)
• Online marketing acumen and technical background
• Ability to handle a number of interactions at the same time
• Superior verbal and written communication skills
• Outgoing personality with an upbeat attitude

Responsibilities

• Responding to inquiries and educating customers on products by chat and email
• Troubleshooting problems for customers
• Coordinating solutions with IT and management
• Handling onboarding calls with customers
• Helping customers build successful businesses

Benefits

• Home office set up - a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• Private medical care for employees and their family members
• Employee referral program - up to 10 000 PLN for recommending a friend
• Corporate life insurance
• Employee pension program (PPE)
• Wellbeing and mental health culture - mental health helpline, sport card, yoga classes etc
• Modern equipment - most of our teams work on MacBooks
• Language classes
• Internal initiatives like webinars, knowledge sharing sessions, and more