Customer Success Advisor

Summary

Join SAFE Security, a company focused on a safer digital future, where we empower individuals and teams. We offer a remote position with an unlimited vacation policy and a high-trust work environment. This role requires 5-10 years of experience and focuses on owning the entire customer journey, from onboarding to value expansion. You will act as the voice of the customer, build strong relationships with C-suite executives, and own key metrics. The ideal candidate possesses strong project management skills, technical cybersecurity knowledge, and experience in risk or management consulting. Travel to customer locations is required.

Requirements

• Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
• Empathy with the customer; listening power
• Strong project management skills - super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, customer success
• Takes an advisory approach to large Fortune 1000 customers
• Track record of delivering on customer success metrics
• Confidence in being an advisor to the CXOs
• Comfort with building, ambiguity, and high growth chaos in a startup environment

Responsibilities

• Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
• Acts as the "voice of the customer" inside the company
• Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
• Owns metrics such as NRR, NPS, and value realization
• Becomes a SAFE platform expert and help customers become self-sufficient
• Assists in identifying and documenting best practices and ensuring customer environments align with them
• Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
• Communicates and tracks customer product enhancements with SAFE Product Management
• Present customer business reviews to executive business owners and technical customer contacts
• Travel to customer locations will be required

Benefits

• Unlimited vacation policy
• High-trust work environment
• Commitment to continuous learning
• Remote work