Safe Security is hiring a
Customer Success Advisor

Summary

The job is for a Customer Success Manager with 5-10 years of experience in risk consulting or management consulting. The role involves managing the entire customer journey, acting as the 'voice of the customer', owning metrics, becoming an expert on their platform, and assisting in identifying best practices. The company values empathy, strong project management skills, and a track record of delivering on customer success metrics.

Requirements

• Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
• Empathy with the customer; listening power
• Strong project management skills - super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, customer success
• Takes an advisory approach to large Fortune 1000 customers
• Track record of delivering on customer success metrics
• Confidence in being an advisor to the CXOs
• Comfort with building, ambiguity, and high growth chaos in a startup environment

Responsibilities

• Owns the entire customer journey - from onboarding to value realization to value expansion
• Acts as the 'voice of the customer' inside the company
• Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams
• Owns metrics such as NRR, NPS, and value realization
• Becomes a SAFE platform expert and help customers become self-sufficient
• Assists in identifying and documenting best practices and ensuring customer environments align with them
• Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
• Communicates and tracks customer product enhancements with SAFE Product Management
• Travel to customer locations will be required