Highspot is hiring a
Sr. Manager, Customer Success

Summary

The job description is for a Customer Success Team Lead position at Highspot. The role involves leading a team of Enterprise Customer Success Managers and guiding them through the post-sales onboarding process. The position requires 4+ years of managing high-performing revenue attainment teams in a SaaS environment, 10+ years of client management experience, and familiarity with SaaS businesses, metrics, goals, and challenges.

Requirements

• 4+ years of managing high-performing revenue attainment teams in a SaaS environment
• 10+ years of client management experience
• 4+ years working with complex enterprise customers including the Fortune 2000
• Demonstrated ability to work cross-functionally
• Familiarity with SaaS businesses, metrics, goals, and challenges
• Proven strong executive leadership and decision-making abilities
• Strong communication skills, ability to articulate and sell a vision internally and externally
• Strong execution skills and the ability to drive action and accountability
• Proven track record of hiring, developing, and managing world-class talent
• Extensive experience driving software solutions involving many stakeholders and delivering results on time with high quality
• Ability to communicate directly to the product and technical teams
• Experience working with and deploying CMS/DMS technologies. Working Knowledge of CRM ( Salesforce.com , Dynamics 365) operations and administration

Responsibilities

• Lead a team of Enterprise Customer Success Managers
• Guide customers through post-sales onboarding process
• Act as a trusted advisor throughout the customer’s time with Highspot
• Define and implement the customer strategy
• Support and coach the growing Customer Success team
• Build and sustain customer and partner relationships
• Drive the adoption of Highspot within the customer’s organization

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Health Savings Account (HSA) with employer contribution
• 401(k) Matching with immediate vesting on employer match
• Flexible PTO
• 8 paid holidays and 5 paid days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• 18 weeks paid parental leave
• Access to Coaches and Therapists through Modern Health
• 2 volunteer days per year
• Commuting benefits