Customer Success Advisor

Summary

Join GetResponse as a Customer Success Advisor and make a significant impact by providing exceptional support to our valued clients. You will play a crucial role in helping clients achieve their business goals through chat and email support, troubleshooting, and coordinating solutions. This fully remote position offers a competitive salary and a comprehensive benefits package. The work schedule involves 8-hour shifts, 5 days a week, from Monday to Sunday. GetResponse is a global, remote-friendly SaaS company with a strong focus on employee well-being and professional development. Apply now and experience our streamlined online recruitment process!

Requirements

• Have excellent language skills in English and Portuguese (at least C1 level)
• Have the ability to easily handle a number of interactions at the same time
• Have superior verbal and written communication skills and be ready to master your speed-typing skill

Responsibilities

• Respond to inquiries and educate customers on products via chat and email
• Troubleshoot problems for customers
• Coordinate solutions with IT and management
• Help customers build successful businesses
• Handle onboarding calls with customers

Preferred Qualifications

• Have online marketing acumen and preferably some technical background
• Have additional language skills such as Spanish, Italian, Polish, German, French, or Russian
• Be open to new experiences and ready to acquire new information at a fast pace
• Be an outgoing “people person” with an upbeat attitude
• Be ready for speaking with a customer over the phone/via Teams call

Benefits

• Home office set up - a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• Private medical care for employees and their family members
• Employee referral program - up to 10 000 PLN for recommending a friend
• Corporate life insurance
• Employee pension program (PPE)
• Wellbeing and mental health culture - mental health helpline, sport card, yoga classes etc
• Modern equipment - most of our teams work on MacBooks
• Language classes
• Internal initiatives like webinars, knowledge sharing sessions, and more