Customer Success Advisor

Summary

Join GetResponse as a Customer Success Advisor and provide outstanding customer support via chat and email. You will address customer inquiries, troubleshoot problems, handle onboarding calls, and coordinate solutions with other teams. This role requires excellent English and Polish language skills (at least C1 level), online marketing acumen, and the ability to handle multiple interactions simultaneously. The position offers flexible working hours, a remote work environment, and various benefits including private medical care, a home office setup bonus, and employee referral program. GetResponse is a global, remote-friendly SaaS company with a strong focus on employee wellbeing.

Requirements

• Have excellent language skills in English and Polish (at least C1 level)
• Have online marketing acumen
• Be open to new experiences and ready to acquire new information at a fast pace
• Have the ability to easily handle a number of interactions at the same time
• Have superior verbal and written communication skills and be ready to master your speed-typing skill
• Be an outgoing “people person” with an upbeat attitude
• Be ready for speaking with a customer over the phone/via Teams call

Responsibilities

• Respond to inquiries and educate customers on products by chat and email
• Troubleshoot problems for customers
• Handle onboarding calls with customers
• Coordinate solutions with IT and management
• Help customers build successful businesses

Preferred Qualifications

• Have some technical background
• Have additional language skills such as Spanish, Italian, Portuguese, German, French, or Russian

Benefits

• Home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• Private medical care for employees and their family members
• Employee referral program – up to 10 000 PLN for recommending a friend
• Corporate life insurance
• Employee pension program (PPE)
• Flexible working hours and no meeting days
• Wellbeing and mental health culture – mental health helpline, sport card, yoga classes, etc
• Modern equipment – most of our teams work on MacBooks
• Language classes
• Internal initiatives like webinars, knowledge-sharing sessions, and more!