Customer Success Advisor

Summary

Join GetResponse as a Customer Success Advisor and help valued clients achieve their business goals. You will address customer inquiries and resolve issues through chat and email, working a 5-day, 8-hour shift schedule (7 AM to 7 PM). GetResponse is a SaaS company with 350,000+ SMBs and 1,000+ enterprise clients. The role involves troubleshooting problems, coordinating solutions, and handling onboarding calls. The company offers a fully remote work environment and various benefits. Apply now and enjoy our fully remote online recruitment process!

Requirements

• Have excellent language skills in English and Polish (at least C1 level); any additional language such as Spanish, Italian, Portuguese, German, French or Russian would be an asset
• Have online marketing acumen and preferably some technical background
• Are open to new experiences and ready to acquire new information at a fast pace
• Have the ability to easily handle a number of interactions at the same time
• Have superior verbal and written communication skills and are ready to master your speed-typing skill
• Are an outgoing “people person” with an upbeat attitude
• Are ready for speaking with a customer over the phone/via Teams call

Responsibilities

• Responding to inquiries and educating our customers on our products by chat and email
• Troubleshooting problems for customers
• Coordinating solutions with IT and management
• Helping customers build successful businesses
• Handling onboarding calls with customers

Benefits

• Home office set up - a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• Private medical care for employees and their family members
• Employee referral program - up to 10 000 PLN for recommending a friend
• Corporate life insurance
• Employee pension program (PPE)
• Wellbeing and mental health culture - mental health helpline, sport card etc
• Modern equipment - most of our teams work on MacBooks
• English classes
• Internal initiatives like webinars, knowledge sharing sessions, and more