Customer Success Manager

Summary

Join Digibee as a Customer Success Manager in São Paulo and play a vital role in driving successful adoption of our iPaaS solutions. You will be a trusted advisor to B2B customers, guiding them through their integration journey. Daily responsibilities include onboarding new customers, collaborating on implementation plans, building strong customer relationships, and proactively monitoring platform usage. You will also focus on customer retention, expansion opportunities, and acting as a customer advocate within Digibee. This role requires proven experience in a customer-facing role, strong understanding of integration concepts, and excellent communication skills. Digibee offers a remote-first, flexible work schedule and various benefits.

Requirements

• Proven experience in a customer-facing role, preferably within a SaaS or technology company
• Strong understanding of integration concepts, APIs, and iPaaS solutions
• Excellent communication, interpersonal, and presentation skills
• Ability to build rapport and establish trust with technical and business stakeholders
• Proactive and solutions-oriented mindset
• Experience using CRM software (e.g., Salesforce) and other customer success tools

Responsibilities

• Lead the onboarding process for new customers, providing comprehensive training and support on Digibee's iPaaS platform
• Collaborate with customers to understand their integration needs and develop tailored implementation plans
• Guide customers through configuring and deploying integrations, ensuring a smooth and efficient process
• Build and nurture strong relationships with key stakeholders within customer organizations
• Conduct regular check-in meetings to review integration performance, address any challenges, and identify opportunities for improvement
• Act as the primary point of contact for customer inquiries and support requests related to Digibee's iPaaS solutions
• Proactively monitor customer usage of the platform and identify opportunities to optimize integrations and improve business processes
• Educate customers on advanced features and functionalities of Digibee's iPaaS to unlock further value
• Track key performance indicators (KPIs) to measure the impact of integrations on customer business outcomes
• Proactively identify and mitigate any risks that could lead to customer churn
• Develop and execute strategies to increase customer satisfaction and loyalty
• Identify and pursue opportunities to expand customer usage of Digibee's iPaaS through upselling and cross-selling
• Act as a customer advocate within Digibee, providing feedback to product development and engineering teams to enhance the platform
• Collaborate effectively with internal teams (sales, support, engineering) to ensure seamless customer experience

Preferred Qualifications

Familiarity with Winning by Design methodology is a plus

Benefits

• We’re remote first, with a flexible working schedule
• Health care and Odonto Plan
• R$ 1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)
• Life insurance
• Child care assistance
• Gympass
• English course: we have a partnership for group classes for R$100 monthly
• Equity Program (RSUs)