Customer Success Advisor

Summary

Join GetResponse as a Customer Success Advisor and help valued clients achieve their business goals. You will address customer inquiries and resolve issues through chat and email, working 8-hour shifts, five days a week. GetResponse is a SaaS company with a global, remote-friendly team. Key responsibilities include responding to inquiries, troubleshooting problems, coordinating solutions, and handling onboarding calls. The ideal candidate possesses excellent English, Polish, and Spanish language skills (C1 level or higher), online marketing acumen, and superior communication skills. The company offers various benefits, including a home office setup bonus, private medical care, an employee referral program, and professional development opportunities.

Requirements

• Have excellent language skills in English, Polish and Spanish (at least C1 level); any additional language such as Italian, Portuguese, German, French or Russian would be an asset
• Have online marketing acumen and preferably some technical background
• Are open to new experiences and ready to acquire new information at a fast pace
• Have the ability to easily handle a number of interactions at the same time
• Have superior verbal and written communication skills and are ready to master your speed-typing skill
• Are an outgoing “people person” with an upbeat attitude
• Are ready for speaking with a customer over the phone/via Teams call

Responsibilities

• Responding to inquiries and educating our customers on our products by chat and email
• Troubleshooting problems for customers
• Coordinating solutions with IT and management
• Helping customers build successful businesses
• Handling onboarding calls with customers

Benefits

• Home office set up - a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• Private medical care for employees and their family members
• Employee referral program - up to 10 000 PLN for recommending a friend
• Corporate life insurance
• Employee pension program (PPE)
• Wellbeing and mental health culture - mental health helpline, sport card etc
• Modern equipment - most of our teams work on MacBooks
• English classes
• Internal initiatives like webinars, knowledge sharing sessions, and more