Customer Success Agent

Summary

Join Henry Schein One as a remote Customer Success Agent for Dental Practices! You will build and maintain strong relationships with dental offices, ensuring their engagement with our programs. Responsibilities include retaining and growing dental office participation, re-engaging dormant accounts, and educating office staff on our products and services. Success requires strategic account management, relationship-building, and effective communication. This role offers competitive compensation, including commission, and an excellent benefits package. Apply today to contribute to our team's success!

Requirements

• Typically 3 or more years of related experience
• Typically High School education, vocational training and/or on-the-job training
• Minimum two (2) years outside sales experience
• Ability to work with Dental Customers/Prospects
• Excellent communication, analytical, listening, and organizations skills
• Strong selling, customer service and negotiation skills
• Good telephone etiquette with the ability to call out to and answer a high volume of calls
• Ability to effectively answer inquiries and resolve disputes
• Self-starter and team player working in a remote environment
• Driven to meet and surpass goals/targets
• Can handle high volumes of calls
• Ability to multi-task
• Detail oriented
• Ability to prioritize daily tasks
• Excellent customer service skills
• Work independently with limited supervision in a remote work environment
• Able to learn applicable computer systems and software
• Proficient in Microsoft Office Product Suite
• Strong time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and the ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Establish productive working relationships at multiple levels within the organization

Responsibilities

• Build and maintain strong, trusting relationships with dental offices, serving as their primary point of contact and providing tools, materials, and training for success
• Retain and grow dental office participation by offering a personalized experience and promoting products and marketing programs effectively
• Reengage dormant accounts and maintain consistent contact with actively producing accounts through a structured call cycle to drive engagement and growth
• Educate dental office managers and treatment coordinators on available products, services, and marketing materials to optimize program participation
• Utilize a consultative sales approach to identify growth opportunities within the assigned territory and recommend tailored solutions to dental offices
• Leverage CRM systems and technology to manage call schedules, track account activity, maintain accurate customer records, and assess sales opportunities
• Collaborate with internal teams to resolve issues, reconcile problems, and deliver exceptional customer service to ensure account satisfaction and success
• Perform pre-call planning to maximize the effectiveness of account interactions and uncover potential sales opportunities
• Actively manage and service assigned accounts, ensuring consistent communication, issue resolution, and program implementation
• Meet or exceed sales and retention goals through strategic account management and consultative selling techniques
• Provide high-quality customer service during all interactions, delivering professional and engaging experience to dental offices
• Participate in team collaborations, including call reviews and training sessions, to ensure quality assurance and continuous improvement
• Adhere to company policies, procedures, and processes, completing tasks efficiently and in compliance with standards
• Work remotely using provided technology to support team meetings, communications, and individual management sessions
• Demonstrate commitment to company core values and contribute to the team’s overall success
• Perform other duties as assigned by management to achieve organizational objectives

Preferred Qualifications

Bachelor’s degree preferred

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Short Term Disability
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities
• Competitive compensation
• Excellent benefits package!
• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential