Customer Success Analyst

Summary

Join Sprinter Health's Partnerships division as a Customer Success Analyst and contribute to the success of customer relationships with national health plans. This remote role, reporting to the VP, Customer Success, involves analyzing data to craft compelling customer value stories and supporting Sales Operations. You will monitor key metrics, build value decks, collaborate with Customer Success Managers, and support customer implementation deliverables. Additionally, you will support pipeline reporting, ensure adequate staffing, maintain CRM hygiene, and streamline internal processes. Your work will directly impact customer retention, satisfaction, and growth. This is a vital role in a mission-driven organization.

Requirements

• Minimum 3 years of experience in customer success, sales operations, business analytics, or a related role that focuses/focused on analyzing data to inform decisions
• Strong data analysis skills with a working knowledge of SQL
• Experience building value decks and data-driven customer presentations
• Familiarity with dashboard tools (e.g., Looker, Kibana)
• Experience using Excel/Google Sheets for data manipulation and reporting
• Bachelor’s degree from an accredited university or college
• Excellent attention to detail and organization skills
• Strong communication and stakeholder management abilities
• Self-starter with the ability to thrive in a fast-paced, evolving environment
• Knowledge of the healthcare industry and/or healthcare operations

Responsibilities

• Pull, clean, and interpret data from internal systems and databases using basic SQL
• Create and update dashboards and reports in tools like Looker, Kibana, or Google Sheets
• Monitor key metrics and highlight trends that impact customer satisfaction, revenue and performance
• Build and maintain weekly customer-facing value story decks to demonstrate impact and ROI
• Analyze operational and outcomes data to extract actionable insights
• Collaborate with Customer Success Managers (CSMs) to prepare for regular client meetings
• Support execution of customer implementation deliverables including requirements gathering, system configuration, and other launch deliverables
• Support pipeline reporting and opportunity tracking
• Collaborate with Operations to ensure adequate staffing for planned pipeline
• Assist with CRM hygiene, data entry, and reporting (e.g., Hubspot)
• Help streamline and optimize internal processes to improve efficiency
• Work cross-functionally with Operations and Product teams to ensure data alignment
• Support ad hoc RFP requests
• Help with the coordination of logistics for industry and partner events

Benefits

• Competitive compensation
• Meaningful equity
• Medical, dental, and vision coverage—100% paid for you and your dependents
• Flexible PTO + 11 company holidays
• 401(k) with company match
• Generous parental leave (16 weeks for birthing parents, 8 weeks for all others)
• Short- and long-term disability, life insurance, and more
• Annual learning & development stipend
• Remote-first culture with occasional in-person gatherings