Senior Customer Success Analyst

Summary

Join Fundraise Up, a company reimagining fundraising platforms, as a Senior Customer Success Analyst on the Revenue Operations Team. Analyze data, identify trends, and lead initiatives to improve customer success and business outcomes. Collaborate with cross-functional teams, including Success, Product, Finance, and Leadership, to translate insights into action. Create and maintain dashboards and reports, analyze customer behavior, and implement initiatives to enhance onboarding, engagement, and satisfaction. Build models and forecasts, manage customer territories, and communicate data-driven findings to stakeholders. Design and implement process improvements for scalability. This remote position offers a competitive salary and benefits package.

Requirements

• 5+ years of experience in RevOps, Analytics, Customer Success Ops, or similar roles (bonus if at a startup or SaaS company)
• Strong analytical skills with fluency in SQL, Excel/Google Sheets, and data visualization tools (Looker, Tableau, or similar)
• An effective communicator who can transform complex data into clear, actionable insights
• Able to thrive in a dynamic environment with evolving priorities
• Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT) and customer success platforms like Gainsight, Catalyst, or ChurnZero
• A self-motivated individual with natural curiosity and initiative

Responsibilities

• Create and maintain dashboards and reports that track key success metrics
• Analyze customer behavior, product usage, and retention data to drive company strategy
• Partner with Customer Success and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction
• Collaborate with Finance to build models and forecasts that inform strategic decisions
• Plan, manage, and deploy customer territories
• Effectively communicate data-driven findings and strategic recommendations to key stakeholders
• Design and implement process improvements to drive scalability

Benefits

• 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days
• 401(k) plan with company match
• FSA Spending Account
• 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D
• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family
• Paid parental leave (12/6 weeks)
• Remote working