Customer Success Analytics Manager

Summary

Join Keeper Security, a rapidly growing cybersecurity company, as a Customer Success Analytics Manager! This hybrid or fully remote role (depending on location in Ireland) involves leveraging customer analytics and product knowledge to provide business recommendations and drive revenue growth. You will partner with various teams, generate reports using Salesforce, advise customers on security best practices, and develop account plans. The position requires strong analytical, communication, and stakeholder management skills, along with experience in sales, account management, or customer success. Keeper offers a comprehensive benefits package.

Requirements

• 3+ years of experience in sales, account management, or customer success
• Salesforce experience
• Strong written, verbal and presentation skills - able to learn and apply technical terms quickly
• Strong stakeholder management capabilities - ability to lead meetings
• Exceptional listening and note-taking abilities
• Ability to transfer disparate information into cohesive narratives for internal review and activation
• Highly organized, detail oriented, with proven ability to organize fast moving inputs into useful frameworks for review and follow up
• Demonstrated ability to offer strategic and analytical thinking related to communications challenges
• Proficient in Google Suite, Slack, Salesforce and other PM tools as needed

Responsibilities

• Generate reports using Salesforce which clearly define customers ROI, product usage, etc. on a daily basis
• Advise and educate existing customers as to their password security, hygiene, cyber risks, IAM gaps, PAM and ROI using data reports
• Partner with sales to develop an account plan for existing customers which outline strategic goals
• Use data to perform quarterly reviews with customers that detail their account health, lifecycle stage, benchmarking, etc
• Create standardized QBR template criteria
• Build trusted relationships with customers to understand their needs and prioritize requests
• Use data analysis and user insights to implement changes in products

Preferred Qualifications

• Bachelor’s degree or equivalent experience
• Cybersecurity experience
• Technical proficiency with administering SaaS products
• Ability to conduct contract monitoring reviews and evaluations
• Prior experience preparing high volumes of detailed reports

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)