Customer Success Manager I

Deel
Summary
Join Deel, a rapidly growing SaaS company, as a Customer Success Manager (CSM) and be the primary point of contact for a high volume of small-spend accounts. Build strong client relationships, identify pain points, and provide solutions to drive revenue growth. Serve as a trusted advisor, offering strategic guidance on operational and product-related issues. Advocate for clients internally, championing new products and capabilities to expand their business with Deel. This role requires a passion for problem-solving, data analysis, and cross-functional collaboration in a fast-paced environment. You will be responsible for ensuring a high-quality customer experience, coordinating with internal stakeholders, and driving adoption of platform features to improve customer experience and retention. This is an opportunity to make a significant impact on the future of global work.
Requirements
- You have a minimum of 2+ years of relevant work experience, including client-facing experience
- Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partnersโ successes with them
- Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, arenโt deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
- Have a strong analytical foundation with the ability to manipulate and synthesize data
- Are curious by nature and interested in making an impact
Responsibilities
- Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments
- Risk: Identify and flag risks that will lead to customer churn
- Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
- Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
- Responsible for providing a high-quality experience to our customers on a day-to-day basis
- Coordinate with internal stakeholders to ensure timely response and completion of customer requests
- Drive adoption of platform features that will lead to a better customer experience and better retention
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access