Customer Success And Integration Specialist

Summary

Join a forward-thinking company transforming the dental industry and become their dedicated Customer Success & Integration Specialist. This remote, full-time position is crucial for ensuring successful software implementation and utilization by dental practice clients. You will manage the entire customer onboarding journey, from initial setup to ongoing training and support. The ideal candidate possesses 2+ years of relevant experience in software customer success, implementation, or account management, along with strong technical aptitude and excellent communication skills. This is an incredible opportunity to make a meaningful impact in the dental tech space while working remotely for a US-based company.

Requirements

• 2+ years of customer success, implementation, or account management experience in software
• Strong technical aptitude and ability to learn new software systems quickly
• Excellent project management and organizational skills
• Background in SaaS implementation or customer success
• Outstanding verbal and written communication abilities
• Experience in training and educating users on software platforms
• Proven track record of managing multiple projects simultaneously
• Strong problem-solving skills and attention to detail

Responsibilities

• Lead the end-to-end customer onboarding process for new dental practices
• Conduct comprehensive software training sessions for dental staff and practitioners
• Configure and customize our software according to each practice's specific needs
• Manage data migration and system integration processes
• Create and maintain customer onboarding documentation and training materials
• Execute a structured customer success program including: Initial software installation and setup
• Execute a structured customer success program including: Comprehensive platform onboarding and training sessions
• Execute a structured customer success program including: Scheduled follow-up check-ins to ensure ROI and platform optimization (including 30-day ROI report and review)

Preferred Qualifications

• Knowledge of dental practice operations and workflows is beneficial but not required
• Experience with data migration and system integration projects
• Familiarity with customer success tools and methodologies

Benefits

• Competitive Salary
• This is a full-time, long-term position
• Work from home
• Monday through Friday, 8 am to 5 pm (+/- 1 hour accepted) - PST
• Additional perks