Integrations Specialist

Summary

Join CloudTalk as an Integration Specialist and play a key role in connecting clients' external tools to our powerful VoIP platform. We're a rapidly growing SaaS company revolutionizing business communications, focused on seamless integrations with industry-leading CRMs to boost efficiency. You will become an expert in CloudTalk integrations, master automation tools, work cross-functionally with various teams, and support client onboarding and troubleshooting. This role requires strong communication, problem-solving skills, and experience with integrations. We offer opportunities for professional growth, collaboration with global clients, and work with cutting-edge AI technologies. CloudTalk provides a dynamic environment with various benefits, including unlimited paid time off, flexible working hours, and a home office budget.

Requirements

• Strong English communication skills – Ability to explain technical concepts clearly
• Problem-solving mindset – Analytical skills to diagnose and resolve integration challenges
• Experience in setting up and troubleshooting integrations (e.g., Salesforce, HubSpot, Pipedrive, Zendesk, Intercom)
• Familiarity with SaaS, CRM systems, and communication platforms
• Basic knowledge of SQL and REST APIs
• Business-oriented thinking – Ability to align technical solutions with client needs

Responsibilities

• Become an expert in CloudTalk integrations
• Deepen your knowledge of the tools CloudTalk integrates with, including industry-leading CRMs and business platforms
• Master automation tools such as HubSpot Workflows and Salesforce Workflows to help clients optimize their processes and maximize efficiency
• Work cross-functionally – Partner with product management, engineering, and customer success teams to enhance integration capabilities
• Support onboarding & troubleshooting – Assist clients and internal teams in setting up integrations, resolving issues, and ensuring a smooth experience
• Analyze and optimize – Monitor integration performance, analyze API responses, and recommend improvements
• Drive innovation – Stay ahead of industry trends and contribute to the evolution of CloudTalk’s integration ecosystem, particularly in AI-powered solutions
• Educate & empower – Conduct training sessions for internal and external teams on integration best practices

Preferred Qualifications

• Experience with integration platforms like Tray.io, Zapier, or Make (Integromat)
• Background in software development
• Additional language skills (Spanish or German are a plus!)
• Knowledge or experience with AI-driven integrations, LLMs, and voicebot technologies

Benefits

• Unlimited Paid Time Off
• Flexible working hours
• Home office budget
• MacBook for work
• Recharge Fridays once per quarter
• Fitness Allowance
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise
• 1-1 Coaching sessions with our resident communications advisor
• Leaders Academy & Learning and Development Budget
• Volunteering Days