Customer Success Associate

Summary

Join 3E as a Customer Success Associate (CSA) and contribute to ensuring a smooth and positive client experience using 3E products. This fully remote position (Eastern or Central time zones) involves assisting with onboarding, providing training, maintaining customer communication, collaborating with internal teams, tracking customer progress, and creating customer resources. The ideal candidate possesses a bachelor's degree or equivalent experience, along with customer success/support experience and familiarity with SAP EHS. Strong communication, organizational, and problem-solving skills are essential. 3E offers a supportive work environment, ongoing training, and competitive benefits, including health insurance, paid time off, a 401(k) plan, and more.

Requirements

• A bachelor’s degree or equivalent practical experience with at least 1–2 years of customer success, support, project management or a related experience (SaaS is a plus)
• Hands-on experience with SAP EHS, including configuration, implementation, or authoring
• Highly organized and detail-oriented with strong time management skills
• Has excellent verbal and written communication skills

Responsibilities

• Assisting with onboarding processes and providing basic training to help clients get started with our products
• Maintaining regular communication with customers through email, video calls, and check-ins to address questions or concerns
• Collaborating with internal teams to resolve issues and ensure customer needs are met
• Tracking customer progress and usage to identify opportunities for additional support or engagement
• Helping create and maintain customer resources, such as help articles, guides, and videos

Preferred Qualifications

• Comfortable using tools like Microsoft Office Suite and CRM platforms (Salesforce or HubSpot experience is a bonus)
• Enjoys working with customers and problem-solving in a collaborative environment

Benefits

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Generous PTO accrual and paid parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
• Gain hands-on experience in customer success and grow your career
• Work in a supportive, team-oriented environment where your contributions matter
• Access ongoing training and development opportunities to expand your skills