Chess at Three is hiring a
Customer Success Associate in United States

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Customer Success Associate closed
🏢 Chess at Three
💵 $62k
📍United States
📅 Posted on Jul 11, 2024

Summary

The Customer Success Associate will handle customer inquiries, resolve issues, and collaborate with cross-functional teams at Thinking Cup Learning. The ideal candidate should have excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.

Requirements

  • College diploma; additional education or training in customer success is a plus
  • 1+ year Proven experience in a customer success role, preferably in a fast-paced environment
  • Experience using a CRM or shared inbox tool like Salesforce, Pipedrive, Front, Missive, etc
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to remain calm and professional in stressful situations
  • Proficient in using customer service software, databases, and other relevant tools
  • Strong time management and organizational skills
  • Ability to work independently and as part of a team
  • Positive attitude and a genuine desire to assist clients and the business

Responsibilities

  • Respond to customer inquiries through various channels, including phone, email, chat, and social media, in a timely and professional manner
  • Address and resolve customer issues and concerns, providing accurate information and appropriate solutions to ensure customer satisfaction
  • Collaborate with cross-functional teams, including product development, marketing, and operations, to resolve complex customer issues and provide feedback for product improvements
  • Maintain detailed and accurate records of customer interactions, transactions, and feedback in the customer relationship management (CRM) system
  • Monitor and report on customer success performance metrics, identifying opportunities for improvement and contributing to the development of customer success best practices
  • Stay up-to-date on company products, services, and policies to ensure accurate and consistent information is provided to customers
  • Provide input and suggestions for improving customer success processes and overall customer experience
  • Assist in training and mentoring new customer success team members as needed
  • Participate in client engagement & lead generation event planning and execution when necessary

Benefits

Salary range - $62,400 - $62,400

This job is filled or no longer available

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