Customer Success Associate
closedChess at Three
π΅ $62k
πUnited States
Job highlights
Summary
The Customer Success Associate will handle customer inquiries, resolve issues, and collaborate with cross-functional teams at Thinking Cup Learning. The ideal candidate should have excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.
Requirements
- College diploma; additional education or training in customer success is a plus
- 1+ year Proven experience in a customer success role, preferably in a fast-paced environment
- Experience using a CRM or shared inbox tool like Salesforce, Pipedrive, Front, Missive, etc
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to remain calm and professional in stressful situations
- Proficient in using customer service software, databases, and other relevant tools
- Strong time management and organizational skills
- Ability to work independently and as part of a team
- Positive attitude and a genuine desire to assist clients and the business
Responsibilities
- Respond to customer inquiries through various channels, including phone, email, chat, and social media, in a timely and professional manner
- Address and resolve customer issues and concerns, providing accurate information and appropriate solutions to ensure customer satisfaction
- Collaborate with cross-functional teams, including product development, marketing, and operations, to resolve complex customer issues and provide feedback for product improvements
- Maintain detailed and accurate records of customer interactions, transactions, and feedback in the customer relationship management (CRM) system
- Monitor and report on customer success performance metrics, identifying opportunities for improvement and contributing to the development of customer success best practices
- Stay up-to-date on company products, services, and policies to ensure accurate and consistent information is provided to customers
- Provide input and suggestions for improving customer success processes and overall customer experience
- Assist in training and mentoring new customer success team members as needed
- Participate in client engagement & lead generation event planning and execution when necessary
Benefits
Salary range - $62,400 - $62,400
This job is filled or no longer available
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