Customer Success Associate

Summary

The job description is for a Customer Success Associate role based in Mexico City, Mexico. The role involves providing best-in-class support to global clients, managing and raising tickets, portfolio management, and documenting processes. This is a full-time hybrid position requiring onsite work in Roma Norte.

Requirements

• 2+ years of experience in support roles
• Mandatory fluency in English and Spanish, Portuguese is a plus
• Advanced communication skills (written and spoken)
• Curious about the details on how the business operates
• Self-starter, proactive and highly motivated
• Team player and very hands on
• Agile and able to pivot quickly with the changing environment

Responsibilities

• Provide Best in Class Support to our global portfolio
• Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
• Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
• Incentivize spend increase to existing companies (Portfolio management)
• Document processes and enhancements to the internal team

Preferred Qualifications

Preferable experience in Zendesk Platform /Hubspot