Lightcast is hiring a
Customer Success Associate in Russia

Summary

The job is for a Customer Success Associate at Lightcast in Moscow, Idaho. Responsibilities include establishing proficiencies in Lightcast products, acting as a primary point of contact for clients, collaborating with cross-functional teams, onboarding new clients, proactively engaging with clients, monitoring client usage, analyzing client data, conducting training sessions, addressing client inquiries, and preparing performance reports. Required skills include excellent communication skills, a customer-centric mindset, proactive attitude, organizational skills, and attention to detail. Previous experience in customer service, account management, or client-facing roles is a plus but not necessary.

Responsibilities

• Establish foundational proficiencies in Lightcast products, client markets, use cases, business processes, tools and customer success best practices
• Act as a primary point of contact for assigned clients, building strong relationships and understanding their unique needs and objectives
• Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless communication and exceptional service delivery
• Onboard new clients, providing guidance on product features, functionalities, and best practices to help them achieve their desired outcomes
• Proactively engage with clients to understand their challenges and offer solutions, ensuring their success and satisfaction
• Monitor clients’ usage and engagement with our products, identifying opportunities for upselling and cross-selling
• Analyze and interpret client data to provide insights and recommendations for optimizing their experience and achieving their goals
• Coordinate and conduct client training sessions, webinars, and workshops to enhance their understanding of our products
• Address client inquiries, troubleshoot issues, and provide timely and effective solutions to ensure a positive client experience
• Collaborate with the product team to relay client feedback and contribute to the continuous improvement of our products and services
• Prepare and deliver regular performance reports and updates to clients, showcasing the value they have gained from our solutions