Customer Success Associate

Summary

Join Morning Consult as a Customer Success Associate and play a pivotal role in ensuring clients have a world-class experience with our syndicated data products. You will manage a portfolio of accounts, build strong client relationships, and act as a product consultant. This role involves guiding new customers through onboarding, monitoring accounts, and identifying upselling opportunities. You will represent client feedback to internal teams and contribute to team strategy. The position is available in various office locations or remotely. The expected salary range is $64,300 - $100,000, with additional variable compensation and an equity grant.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience
• 1-4 years of professional experience (1-2 years of relevant experience or 2-4 years of transferrable experience)
• You are a clear and engaging verbal communicator who can be persuasive and influence decision-makers
• Able to maintain poise and composure in the face of unexpected situations
• Written communication is clear, concise and effective at eliciting responses
• Highly strategic and always thinking about how activities happening today will impact future goals and results
• Goal-oriented and motivated by working towards and achieving a team and an individual goal
• You are coachable and crave feedback, knowing that it helps you learn and grow more quickly; you have an ethos of continuous self-improvement

Responsibilities

• Guide new customers through onboarding; train new users on how to navigate the Morning Consult platform
• Build and maintain strong relationships with your clients, understanding their unique needs and business objectives
• Develop a deep understanding of our products and services to provide expert advice and assistance to clients
• Monitor accounts and proactively address any issues in a timely manner, escalating issues when necessary, while also surfacing opportunities for improvement
• Educate clients on best practices and new features and updates
• Represent the voice of the customer within the organization by collecting and relaying feedback, needs and concerns to our product team
• Identify opportunities for upselling products or services that align with the client’s needs
• Own the customer journey by constantly strategizing around product impact and client experience, leading to contract renewal
• Encourage engaged clients to become advocates, participate in case studies and testimonials and give referrals

Benefits

• The expected salary range for this position is $64,300 - $100,000, with a midpoint of $82,100
• This role is eligible for additional variable compensation and an equity grant
• This role is available in any of our office locations (Washington, DC; New York, NY; Chicago, IL) or can be based remotely