Customer Success Associate

Summary

Join Simbe Robotics as a Customer Success Associate and play a crucial role in ensuring customer satisfaction and product adoption. You will manage customer relationships, provide training and support, resolve issues, and gather feedback. This position requires a Bachelor's degree, 1-2 years of experience in a related field, and strong communication skills. The role involves working remotely and managing multiple tasks simultaneously. Simbe offers a competitive salary and a comprehensive benefits package, details of which will be provided upon offer of employment. Be at the forefront of retail innovation with a dynamic and inclusive team.

Requirements

• Obtain a Bachelor's degree in Business, Marketing, or a related field
• Have 1-2 years of experience in customer success, account management, or a related role in the technology sector
• Possess strong communication and interpersonal skills, with the ability to build relationships with customers and internal teams
• Demonstrate an empathetic and customer-centric mindset, with a proactive approach to problem-solving
• Be able to work independently in a remote environment and manage multiple tasks simultaneously

Responsibilities

• Assist in onboarding new customers and ensure a smooth transition from sales to customer success
• Regularly engage with customers to understand their needs and provide solutions
• Support customers in understanding and utilizing the full potential of Simbe's products
• Conduct training sessions and provide resources to enhance product adoption
• Act as the first point of contact for customer inquiries and issues
• Work closely with the support team to resolve customer concerns in a timely and efficient manner
• Foster strong relationships with key stakeholders within customer organizations to ensure long-term satisfaction and loyalty
• Collect and analyze customer feedback to provide insights to the product and engineering teams
• Contribute to the continuous improvement of Simbe's offerings
• Maintain accurate records of customer interactions and update internal systems
• Prepare regular reports on customer success metrics and progress

Preferred Qualifications

Have familiarity with Jira and Salesforce

Benefits

• Receive equity compensation
• Receive a full range of medical, financial, and/or other benefits