Customer Success Associate

Summary

Join SprintRay as a Customer Success Specialist and support customer relationships within a defined territory, assisting in onboarding and helping dental practices integrate SprintRay’s digital solutions. This hybrid role combines remote account coordination with occasional in-field engagement to promote adoption, satisfaction, and retention. You will assist new customers with product setup and digital workflow basics, participate in remote and in-person onboarding sessions, and support the delivery of educational content. As a key point of contact, you will provide first-level support for product-related questions and usage, identify customer needs, and encourage product adoption. You will also support the organization and facilitation of local study clubs and peer-to-peer events, promoting a collaborative customer experience. The role requires logging interactions and feedback in CRM systems and escalating technical issues as needed.

Requirements

• 1–2 years of customer-facing experience (dental, healthcare, SaaS preferred)
• Excellent communication and interpersonal skills
• Comfortable with digital tools, CRM platforms, and remote work
• Willingness to travel occasionally within the assigned region
• Some regional travel with occasional overnight stays (1–2 nights/week max)

Responsibilities

• Assist new customers with product setup and digital workflow basics
• Participate in remote and in-person onboarding sessions
• Support delivery of educational content for study clubs, events, and webinars
• Serve as a key point of contact for assigned accounts
• Provide first-level support for product-related questions and usage
• Help identify customer needs and encourage product adoption
• Support organization and facilitation of local study clubs and peer-to-peer events
• Promote a collaborative, engaging customer experience across channels
• Log interactions and feedback in CRM systems
• Escalate technical issues as needed with clear documentation