Customer Success

Summary

Join Goalbook, a company empowering teachers to transform instruction, as a key member of our team. This challenging role involves collaborating with district and school leaders nationwide to plan effective implementations and improve instructional practices. You will deliver engaging trainings, analyze data to maximize user engagement, and perform renewal efforts with partners. Success requires strong interpersonal, organizational, and persuasion skills, along with experience in instructional leadership and teaching. The position offers a competitive compensation package, comprehensive benefits, and a flexible work environment. This remote position is ideally based in Cleveland or Detroit, but open to candidates in several Midwestern states.

Requirements

• 2+ years instructional leadership or coaching experience
• 5+ years teaching experience
• Excellent interpersonal, organizational, and persuasion skills
• Top-notch organization and attention to detail
• Entrepreneurial spirit

Responsibilities

• Perform renewal efforts with our district and school partners across the country
• Collaborate with district and school leaders to plan effective implementations
• Deliver online webinar trainings and onsite professional development workshops
• Analyze usage data and metrics and work with district partners to maximize user engagement
• 30% travel required, and can be heavier during the summer and fall seasons

Preferred Qualifications

• 2+ years school or district leadership experience
• 2+ years business experience, ideally in sales or customer success

Benefits

• 70-110k compensation range, based on experience and location
• Medical, dental, and vision coverage
• Safe Harbor 401k matching
• Flexible time off policy
• Goalbook Family and Medical Leave
• Goalbook Universal Basic Income
• A truly motivated, passionate, and fun team. We’re collectively interested in helping you grow in your career