Customer Success Team Lead

Summary

Join ShiftCare's growing SaaS platform as a Customer Success Team Lead for North America. Lead and develop the North America Customer Success team, focusing on retention, adoption, and growth. Manage high-value, technically complex accounts, including multi-site and integration-heavy deployments. Deliver tailored onboarding programs for rapid customer success. Act as the technical liaison between customers and internal teams. Provide performance reports and insights to leadership. This fully remote role offers flexible work arrangements, competitive salary, and career development opportunities.

Requirements

• 5+ years in Customer Success or Technical Account Management, with at least 2 years in a leadership role
• Strong technical skills with SaaS integrations, APIs, and multi-system workflows
• Experience onboarding enterprise or high-value accounts in complex product environments
• Skilled in executive-level reporting and stakeholder management
• Based in West Coast USA, with flexibility to collaborate across time zones

Responsibilities

• Lead and develop our North America Customer Success team, driving retention, adoption, and growth
• Manage high-value, technically complex accounts, including multi-site and integration-heavy deployments
• Deliver tailored onboarding programs, ensuring rapid time-to-value and adoption
• Act as the technical liaison between customers and our Product, Engineering, and Support teams
• Provide performance reports and actionable insights for the Leadership Team and Board

Benefits

• Fully remote, flexible work arrangements
• Competitive salary and career development opportunities