Customer Success

Summary

Join SevenRooms' growing Customer Success team as a Customer Success Manager! You'll manage a portfolio of clients, ensuring their success and maximizing revenue through strong relationships and data analysis. Responsibilities include developing success plans, tracking key metrics, and collaborating with internal teams. The ideal candidate has 4+ years of experience in Customer Success or Account Management, excellent communication skills, and proven project management abilities. SevenRooms offers a competitive compensation package, comprehensive benefits, and opportunities for professional development.

Requirements

• 4+ years of experience working in a Customer Success or Account Management role
• Excellent verbal and written communications skills
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience building and implementing systems and process for internal communication
• Proven ability to manage multiple projects while paying attention to detail

Responsibilities

• Manage your book of business ensuring strong customer health, adoption to achieve gross-and-net retention revenue targets, and identify upsell opportunities to pass to our account development teams
• Develop success plans to ensure customer objectives are achieved with support from 7R product and service offerings
• Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors
• Maintain data integrity to track key metrics, specifically ROI
• Analyze your findings and make recommendations to optimize for maximum revenue
• Become an expert on the SevenRooms platform providing technical and business solutions; assisting with product adoption and optimization
• Work seamlessly with various teams across SevenRooms to ensure we’re delivering quality and thoughtful products to our clients

Benefits

• A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen
• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. Bonus Eligible: The On-Target Earnings (Base Salary + Annual Bonus) range for this role is $105,000 - $115,000. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Wellhub, Spring Health, and Carrot
• Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure
• Learning and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice