Customer Success

Summary

Join Trackman, a leading sports technology company, as a Customer Success Coordinator for Golf Pro & Indoor customers in Northern England and Scotland. You will work closely with sales teams and customers to provide training, technical support, and develop business opportunities. Responsibilities include on-site customer support, event planning, community building, and marketing initiatives. The ideal candidate possesses relevant sales/marketing experience, ideally in golf or sports, and is comfortable with significant travel. Trackman offers a competitive compensation package, including a performance bonus, travel expenses, and the chance to work with a dynamic global team.

Requirements

• Home/Office in North of England
• Driver's License and access to own vehicle (expenses paid)
• Fluent in English language
• Relevant sales, marketing or customer facing support experience, ideally in Golf or Sports related business
• Experience working in a customer facing role
• Ability to analyse problems and provide well thought through solutions
• Hands-on, self-driven, opportunity-seeking, respected and responsible person
• Strong growth ambitions, holds an entrepreneurial mindset
• Works independently, but is also a team player who shares feedback and helps when required
• Willingness to work "Out of hours" on weekends and evenings when necessary

Responsibilities

• Support our new customers with training, education and 1st level technical support
• Developing business opportunities and sales within our Trackman Pro, Trackman Range, and Trackman Indoor golf markets
• Assist our customers in the planning and execution of successful launch events for indoor golf centres
• Help build our community of operators through events and workshops
• Train customers in all market segments after install, on all aspects of the Trackman product and ecosystem
• On-going email/phone/in-person communication to customers with software updates and other key information
• 1st line of Aftersales support for customers following install and training
• Support commercial customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement
• Help commercial customers with marketing material and initiatives both at the time of launch and on an on-going basis
• Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators
• Collate success stories and feedback from venues to support future sales
• Conduct meetings and updates to share latest information and with owners and staff at commercial venues
• Help with marketing activations with golf governing bodies, partners and buying groups
• Lead the referral program for operators to recommend future clients

Preferred Qualifications

Experience in international companies and/or golf sector

Benefits

• A competitive compensation and performance bonus package
• 90% fixed 10% bonus related salary
• The chance to work with a dynamic and global team
• The opportunity to make a major impact in a company on the leading edge of technology, data, and sports
• Travel expenses at local rates