Sales Representative, Customer Success

Summary

Join Trackman Golf's successful sales and customer success team as a Sales & Customer Success Representative in the South East of England. This dual role (50% sales, 50% customer success) involves product demonstrations, customer training and support, proposal preparation, and event planning for golf courses, teaching pros, and indoor facilities. You will work closely with the regional sales director and other team members to drive sales and ensure customer success. The position requires extensive travel within the region and occasional European travel. Trackman offers a competitive compensation package, including a performance bonus, and the opportunity to work with a dynamic global team.

Requirements

• Fluent in English language
• Home/Office in South East England
• Driver's License and access to own vehicle (expenses paid)
• Previous experience in sales or support. Preferably in golf or a sports related business
• Experience working in a customer facing role
• Hands-on, self-driven, opportunity-seeking, respected and responsible person
• Strong growth ambitions, holds an entrepreneurial mindset
• Works independently, but is also a team player who shares feedback and helps when required
• Demonstrate strong communication and presentation skills
• Ability to analyse problems and provide well thought through solutions
• Willingness to work "Out of hours" on weekends and evenings when necessary

Responsibilities

• Product demonstrations to Golf Courses, Teaching Pros, Club Fitters, ambitious amateurs, indoor facilities, and other golf client segments
• Support our new customers with training, education and 1st level technical support
• Assist our customers in the planning and execution of successful launch events for indoor golf centres
• Proposal preparation, opportunity management and order administration
• Ensure the highest customer satisfaction through ongoing training and service
• Customer training and 1st level support in all market segments after install, on all aspects of the Trackman product and ecosystem. Including top up training
• On-going email/phone/in-person communication to customers with software updates and other key information
• Support commercial customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement
• Help commercial customers with marketing material and initiatives both at the time of launch and on an on-going basis
• Product testing and provision of feedback to our software and hardware development teams
• Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators
• Collate success stories and feedback from venues to support future sales
• Conduct meetings and updates to share latest information and with owners and staff at commercial venues
• Referral program for operators to recommend future clients

Preferred Qualifications

Professional golfer or Single figure elite amateur golfer preferable

Benefits

• A competitive compensation and performance bonus package
• 80% fixed 20% bonus related salary
• The chance to work with a dynamic and global team
• The opportunity to make a major impact in a company on the leading edge of technology, data, and sports
• Travel & Accommodation expenses at local rates