Junior Customer Success Manager

Summary

Join Breakthrough, a company dedicated to helping people find natural health solutions, as a Junior Customer Success Manager! This remote role focuses on managing a mid-tier customer base, ensuring customer satisfaction and retention through proactive engagement and relationship building. You will oversee onboarding, handle support tickets, and lead renewal conversations. The ideal candidate possesses strong customer success experience, organizational skills, and a solutions-driven approach. Breakthrough offers a completely virtual work environment, a supportive team culture, and a focus on work-life balance.

Requirements

• 2+ years of experience in customer success working with a large, low touch group of customers
• Proven ability to create and follow efficient processes
• Strong organizational and problem-solving skills

Responsibilities

• Own a book of business, focusing on retention, adoption, and customer satisfaction for a mid-tier software product
• Lead renewal conversations and address customer objections to ensure retention
• Oversee the onboarding process for new customers, ensuring timely and seamless completion
• Handle support tickets and ensure timely resolution of customer issues
• Monitor and drive program adoption across our mid-tier customer base, re-engaging low-adoption customers
• Maintain clear communication with accounts and follow up proactively

Preferred Qualifications

Experience with tools like Salesforce, Asana or similar customer success platforms

Benefits

• Completely virtual. We don’t have an office (and never have). We care about your results and impact on the business and want our team to live and work wherever they want
• We have an amazing team of incredibly driven people who are constantly learning, growing, and encouraging one another
• Work life balance environment - we care that you are personally and professionally taken care of