Customer Success Enablement Manager

Summary

Join Deel, a global leader in international payroll and compliance, and contribute to the development and improvement of our core global Customer Success enablement programs. Collaborate with stakeholders to define, develop, and deliver impactful enablement programs. You will be responsible for creating blended training programs, tracking program milestones, and reporting on progress. This role requires 3+ years of experience in enablement or program management, a keen understanding of the Customer Success audience, and strong communication and project management skills. Deel offers competitive pay, benefits, and perks, including provided computer equipment, stock grant opportunities, remote work flexibility, and WeWork access where available.

Requirements

• 3+ years in an enablement, program management role or similar
• Keen understanding of the Customer Success audience - minimum two years experience working in a Customer Success, Onboarding, or related role
• Training or a degree in relevant areas such as learning and development
• Passion for learning and inspiring others to do the same
• Outstanding organizational and project management skills, able to prioritize and balance dynamic and conflicting demands under the pressure of deadlines
• Can coach and provide feedback to team members, collaborators, and stakeholders
• A clear communicator and presenter, fluent in English
• Reliable and conscientious, with a commitment to delivering the best for your team and the company
• Can work independently as a thought leader with a high level of situational awareness, uses own initiative to identify and solve problem
• Outstanding interpersonal skills, can quickly build rapport and trust with others and motivate them
• Fast learner, eager to develop yourself and others, with an inclusive mindset
• Results-driven and entrepreneurial with a consistent track record of 'getting it done' in a dynamic environment
• Extensive experience working in the fast-paced technology sector

Responsibilities

• Contribute to the development, delivery, and continuous improvement of our core global Customer Success enablement programs
• Collaborate with stakeholders and subject matter experts across the business and content development colleagues to define, develop and deliver enablement programs that produce maximum impact
• Set clear responsibilities and expectations for program stakeholders and provide continuous feedback
• Develop a blended training program of remote content delivery as well as e-learning content
• Define and track program milestones and KPIs with timely reporting
• Deliver observable and measurable learning and evaluation outcomes in line with agreed business needs
• Report to stakeholders on progress against KPIs per project
• Engage with and understand audiences to ensure that programs meet their ongoing needs

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available