Customer Success Engineer

Summary

Join the Customer Success Tech team at Agicap, where you'll provide clients with access to cash flow management information, integrate client data, support implementation, participate in team development, and contribute to process building.

Requirements

• You are in your final year of business or engineering school or have 1-2 years of experience
• Python holds no secrets for you
• You are versatile and enjoy project management, customer relations, and teamwork
• You know how to prioritize, organize yourself, and communicate effectively
• You are curious, ambitious, and attracted to the startup spirit
• You enjoy tackling new challenges and understanding technical aspects to address them in the best way possible

Responsibilities

• Integrate client data
• Supporting our clients in implementation
• Understanding the technical and financial needs of B2B clients across all sectors
• Mastering programming languages to automate our internal processes (Python, VBA)
• Being proficient in Excel to solve client issues (Excel matrices)
• Providing suggestions to clients and other Customer Success services to offer the most suitable solution to their needs, considering technical constraints
• Communicating with stakeholders (internal and external) to ensure the rapid implementation of Agicap
• Creating the tools of tomorrow to facilitate client setup for all CS services in France and globally. (Using Cloud technologies with Python)
• You will contribute to the automation and industrialization of the processes within our CS France teams and eventually globally
• You will have the opportunity to work on a complex technical platform that will serve the entire Customer Success department at Agicap
• You will establish the necessary documentation to facilitate knowledge transfer within the team
• As a true representative of the client internally, you will be responsible for communicating their needs to the product teams to help prioritize new features

Benefits

• Meal vouchers
• 100% coverage of public transportation costs