Customer Success Engineer

Summary

Join Forward Networks, a revolutionary company in network management, and become a Customer Success Engineer. This role involves providing world-class post-sales technical leadership to clients, ensuring successful usage and adoption of our technologies. You will take ownership of technical issues, collaborate with cross-functional teams, guide customers through adoption stages, and work with internal teams. The ideal candidate has a B.S. in Computer Science or equivalent, 5+ years of customer-facing experience in a post-sales engineering role within a networking company, and a strong understanding of networking and security fundamentals. The position offers remote work with some travel and the opportunity to make a significant impact in the networking world. Forward Networks has received significant industry recognition and is backed by prominent investors.

Requirements

• B.S. Computer Science or equivalent educational experience
• 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
• Strong understanding of Networking and Security fundamentals
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Responsibilities

• Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walking customers through the various stages of adoption with Forward Networks Platform
• Working directly with our internal Product Management, Engineering, Sales and Marketing teams
• Some travel to customer locations (<10%)

Preferred Qualifications

• One or more of the following certificates: CCIE, JNCIE or VCDX
• Experience in working for a startup company
• Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)

Benefits

Candidates will work remote with 10-20% travel requirement for customer and internal meetings