Customer Success Engineer - DevSecOps

Summary

Join Sonatype, the leading software supply chain security company, as a Customer Success Engineer (CSE). In this 100% remote role (with 20% expected travel within the UK), you will mentor and educate customers on best practices for the Sonatype Nexus Platform, ensuring smooth onboarding and increased adoption. You will analyze customer experiences, identify areas for improvement, and act as the voice of the customer to influence product development. The ideal candidate possesses broad knowledge of the SDLC and development tools, strong project management and interpersonal skills, and a desire to build lasting customer relationships. Based in the UK and authorized to work without sponsorship, you will contribute to Sonatype's high customer renewal rate and help customers achieve success. Sonatype offers a supportive and inclusive work environment with various benefits.

Requirements

• Broad knowledge of current SDLC and the tooling that development organizations use to build applications
• Well-honed project management and interpresonal skills
• Desire to build long-term relationships and help our customers be successful
• Ability to travel. Although this position is a 100% remote role, we expect that travel to customer locations will be 20%
• Must currently reside in the United Kingdom and be authorized to work without sponsorship

Responsibilities

• Mentor and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint
• Discover and analyze gaps in the customer experience, identifying early warning signals, and working with multi-functional teams to address them
• Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs
• Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied

Benefits

• Parental Leave Policy
• Paid Volunteer Time Off (VTO)