Customer Success Engineer

Summary

Join our experienced team focused on solving significant challenges for CIOs and CISOs. We seek a Customer Success Engineer with at least three years of security field experience to oversee a customer portfolio, ensuring high satisfaction and growth. You will be responsible for driving revenue, managing post-sales activities, and maintaining a deep technical understanding of our platform. Strong communication, problem-solving, and collaboration skills are essential. Experience with Docker/Kubernetes, cloud-native applications, IaC, DevOps, and application security is required. A B.Sc. in a relevant field is preferred.

Requirements

• At least three years of experience in the security field as a Customer Success Engineer
• Experience with docker / kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments
• Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc
• Solid oral, written, presentation, collaboration, and interpersonal communication skills
• Focus on customer loyalty and building long-term strategic relationships and champions at all levels

Responsibilities

• Drive revenue-generating growth and retention initiatives
• Proactively engage each account to identify risks, uncover opportunities, and ensure that every customer in your portfolio is deriving value from Apiiro
• Function as the customer advocate and provide internal feedback on how we can better serve our customers, translating customer usage and feedback into actionable insights and feature ideas
• Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
• Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform
• Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer retention by conducting regular check-in calls for tactical items, driving issues to closure and closely communicating with Apiiro product management and engineering teams
• Simultaneously work with multiple customers who are at different points in the account lifecycle
• Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and product understanding

Preferred Qualifications

B.Sc. in Computer Science, Software Engineering, MIS, or equivalent work experience