Decodable is hiring a
Customer Success Engineer

Logo of Decodable

Decodable

πŸ’΅ ~$93k-$112k
πŸ“Remote - United States

Summary

Join our team at Decodable and be part of revolutionizing data processing with our cutting-edge platform. We're seeking a dynamic and technically proficient Customer Success Engineer (CSE) to join our team, ensuring customers achieve success with our platform and are delighted with the service they receive.

Requirements

  • Excellent organization, communication, and problem solving skills
  • High emotional intelligence and professionalism
  • Expert knowledge of data engineering and data platforms
  • Intermediate knowledge of SQL, Java, and Python
  • Intermediate knowledge of Apache Flink, Apache Kafka, Debezium, and related technologies
  • Intermediate knowledge of Kubernetes, AWS, Terraform, Helm, and networking
  • The ability to quickly learn new technologies

Responsibilities

  • Ensure customers are successful with the product and happy with the service they receive
  • Represent and advocate for customers internally
  • Host regular customer success meetings with customers
  • Brief customers on new features and functionality, and how it might help them
  • Help run customer surveys to understand their overall health and experience
  • Identify and help customers to onboard new potential use cases
  • Research and understand customer data-related goals and initiatives
  • Help customers identify use cases that are a good fit for Decodable
  • Provide access to resources to help customers adopt Decodable for new use cases
  • Provide technical support and guidance to customers on Decodable, ETL, stream processing, and related subjects
  • Act as the primary technical point of contact for customers
  • Answer questions, troubleshoot, and provide general technical guidance to customers
  • Manage escalations on complex technical issues
  • Help customers smoothly transition from POC to production
  • Help to refine and manage customers through the technical onboarding process
  • Provide architectural, performance, cost, and security guidance to customers
  • Capture and share customer feedback on the product and their experience with Decodable
  • Capture customer feedback about our product and their experience working with us
  • Act as the customer in internal conversations, representing their best interests, thoughts, and perception
  • Help to shape the product roadmap and company policies based on customer experience
  • Develop and maintain internal and external documentation about our customers, the product, and Decodable
  • Help maintain technical knowledge about our customers and their use of Decodable
  • Help track customer product requests and bugs
  • Identify common questions and develop FAQs, documentation, and other assets to better serve customers

Benefits

  • An open, human-first team
  • Competitive salary based on current market data
  • Equity
  • Unlimited vacation with a 2-week minimum vacation policy
  • Flexible work schedule and remote work options
  • Comprehensive benefits including medical, dental, vision, life insurance, short-term and long-term disability
  • 401(k) / RRSP with company contribution, available immediately
  • Professional development opportunities
  • Vibrant company culture with team-building activities and social events

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Jobs

Please let Decodable know you found this job on JobsCollider. Thanks! πŸ™