Customer Success Engineer

closed
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Decodable

πŸ“Remote - United States

Summary

Join our team at Decodable and be part of revolutionizing data processing with our cutting-edge platform. We're seeking a dynamic and technically proficient Customer Success Engineer (CSE) to join our team, ensuring customers achieve success with our platform and are delighted with the service they receive.

Requirements

  • Excellent organization, communication, and problem solving skills
  • High emotional intelligence and professionalism
  • Expert knowledge of data engineering and data platforms
  • Intermediate knowledge of SQL, Java, and Python
  • Intermediate knowledge of Apache Flink, Apache Kafka, Debezium, and related technologies
  • Intermediate knowledge of Kubernetes, AWS, Terraform, Helm, and networking
  • The ability to quickly learn new technologies

Responsibilities

  • Ensure customers are successful with the product and happy with the service they receive
  • Represent and advocate for customers internally
  • Host regular customer success meetings with customers
  • Brief customers on new features and functionality, and how it might help them
  • Help run customer surveys to understand their overall health and experience
  • Identify and help customers to onboard new potential use cases
  • Research and understand customer data-related goals and initiatives
  • Help customers identify use cases that are a good fit for Decodable
  • Provide access to resources to help customers adopt Decodable for new use cases
  • Provide technical support and guidance to customers on Decodable, ETL, stream processing, and related subjects
  • Act as the primary technical point of contact for customers
  • Answer questions, troubleshoot, and provide general technical guidance to customers
  • Manage escalations on complex technical issues
  • Help customers smoothly transition from POC to production
  • Help to refine and manage customers through the technical onboarding process
  • Provide architectural, performance, cost, and security guidance to customers
  • Capture and share customer feedback on the product and their experience with Decodable
  • Capture customer feedback about our product and their experience working with us
  • Act as the customer in internal conversations, representing their best interests, thoughts, and perception
  • Help to shape the product roadmap and company policies based on customer experience
  • Develop and maintain internal and external documentation about our customers, the product, and Decodable
  • Help maintain technical knowledge about our customers and their use of Decodable
  • Help track customer product requests and bugs
  • Identify common questions and develop FAQs, documentation, and other assets to better serve customers

Benefits

  • An open, human-first team
  • Competitive salary based on current market data
  • Equity
  • Unlimited vacation with a 2-week minimum vacation policy
  • Flexible work schedule and remote work options
  • Comprehensive benefits including medical, dental, vision, life insurance, short-term and long-term disability
  • 401(k) / RRSP with company contribution, available immediately
  • Professional development opportunities
  • Vibrant company culture with team-building activities and social events
This job is filled or no longer available