Customer Success Engineer

Summary

Join our Customer Success Engineering team as we hire our first EMEA-based Customer Success Engineer to partner with technical and Go-to-Market stakeholders to support customers in their experimentation journey.

Requirements

• Experience in a customer-facing technical role, in post-sales, customer success, or support
• Strong knowledge of SQL and web-based technologies - you should be very comfortable navigating data in SQL and working with modern front-end and analytics technologies like CSS, JavaScript, Python, and/or R
• Track record of managing complex technical customer escalations including customer and internal stakeholder communication
• Proven ability to multi-task (since you could be managing one or more customer escalations!)

Responsibilities

• Become an Eppo expert and owner of top-level technical customer escalations and post-sales activities
• With Product, ensure features necessary for Eppo's adoption are being prioritized
• Monitor customers data pipelines to ensure they run smoothly
• Help customers scale their data warehouse setup with their usage
• Develop internal analytics tools to track our customers' usage (Hex, Retool) and the quality of their experience
• As the customer advocate, you will partner with Engineering, Product, and Design to lead strategic initiatives focused on improving customer and product experience
• Act as a technical advisor in key customer conversations with Go-to-Market teams to prevent customer churn and further other customer adoption initiatives
• Contribute to Eppo Help Site documentation and the knowledge base

Preferred Qualifications

• Experience working in the data and analytics space, especially in a technical support environment
• Foundational knowledge of statistics and experimentation

Benefits

• Competitive salary
• Early team equity
• Top of the line health, dental, and vision insurance
• New laptop/equipment of your choice and whatever else you need to be productive
• Compensation for learning materials, tools, and resources to help you learn and grow