Customer Success Engineer

Summary

Join Hightouch's Customer Success Engineering team and play a crucial role in ensuring customer success. You will work directly with users, answering questions via various channels and ensuring they maximize platform value. This technical role requires understanding APIs, SaaS tools, and data fundamentals. You'll collaborate extensively with other teams, contributing to company-wide impact. The ideal candidate is a self-starter, comfortable with ambiguity, and thrives in a fast-paced startup environment. Hightouch offers a competitive salary, equity compensation, and a remote-first policy.

Requirements

• 2+ years in a customer-facing role
• Technical background either through experience or education
• Conversant in SQL or willing to learn the basics and a few more advanced topics
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition, and humility
• High proficiency in reading, writing, and speaking English
• Ability to adapt to an ever-changing work environment
• Thorough understanding of the technology industry and its players

Responsibilities

• Work directly with all users to ensure they can get the most value from the platform
• Answer questions in Intercom, Slack, on the phone, or through email
• Collaborate tightly with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations
• Pitch in across the organization and wear many hats as the company grows
• Be an important member of an exceptional company
• Ask questions when unsure
• Take initiative when passionate about a topic/solution/process
• Be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player

Benefits

• The salary range for this position is $85,000-$120,000 USD per year, which is location independent in accordance with our remote-first policy
• Meaningful equity compensation in the form of ISO options
• Early exercise and a 10 year post-termination exercise window